What is the Customer Liaison Service?

The customer liaison service provides a formal way for you to log complaints about the quality of service offered by WCB. A Customer Liaison Officer, within WCB, is responsible for receiving your customer service complaints. The Customer Liaison Officer will record information on all quality service issues, transfer this information to the appropriate staff person, and ensure that WCB has responded to each complaint received. Why does WCB have a Customer Liaison Officer? WCB believes that open communication is key to achieving the goal of continuous workers compensation system improvement. Addressing customer service complaints through formal methods of recording and responding allows WCB to identify and focus on the service issues that are important to our clients. How does the Customer Liaison Service Work? If you are not satisfied with the quality of service provided by WCB you may submit a complaint by: • calling the Customer Liaison Officer directly at 1-866-460-3074 • writing a ...  more